FAQ
Frequently Asked Questions
Healthie Hub is a digital healthcare platform focused on simplifying primary healthcare information and making it accessible to everyone. We provide clear health education and personalised support to help you understand your health better and manage it confidently.
No. Healthie Hub is not a clinic or hospital and does not diagnose or treat medical conditions. We provide educational resources, practical guidance, and support to help you navigate health information and make informed decisions.
Primary healthcare information refers to everyday health topics that help you understand preventive care, wellness habits, common health conditions, screenings, lifestyle management, and basic health literacy. Our content breaks down these topics into simple, easy-to-understand language.
A Health Buddy is a dedicated support person who helps you stay organised with your health journey. They assist with scheduling check-ups, tracking reports and goals, connecting you with relevant healthcare professionals, and helping you follow through on your health plans. They do not provide medical diagnoses.
You can connect with a Health Buddy through the Personal Health Management section on the website. Simply follow the steps to request support, and a team member will get in touch to guide you through the process.
No referral is needed to access Healthie Hub’s educational content or support services. However, if your Health Buddy suggests connecting with a doctor or specialist, they will help you with that connection.
Yes. Our content and support services are designed to be understandable and relevant for individuals and families of all ages. However, any specific medical care should be discussed directly with qualified healthcare professionals.
Many of our educational articles, videos, and resources are available for free on the website. Certain personalised services—like one-on-one Health Buddy support—may involve a fee, which will be shared transparently when you sign up.